Privacy Policy
At Multido Services, we believe you should know exactly what happens to your personal information — no jargon, no fine print games. This policy tells you everything.
Introduction
Multido Services is a registered South African company providing insurance-related and financial services to individuals and businesses. Your personal information belongs to you, and we take that seriously. We only collect what we need, we use it for the right reasons, and we protect it carefully.
This policy covers every way you might interact with us — through our website, client portal, phone calls, emails, or any other channel. If you have questions about anything in here, our Information Officer is always available to assist.
Information We Collect
The information we collect depends on the services you use. Here is what we may ask for or receive from you:
Purpose of Processing
We use your information for specific, defined reasons. We do not process it for anything outside of what is listed here without first getting your consent:
- To handle and process your insurance claims — from verification through to settlement
- To confirm who you are and to guard against fraud or unauthorised access
- To keep you informed about your account, claim progress, policy changes, or anything that affects you directly
- To meet our legal and regulatory obligations, including POPIA and the Financial Advisory and Intermediary Services Act
- To improve how our services and website work for you
- To keep proper records for auditing, compliance, and resolving disputes if they arise
Lawful Basis for Processing
Every time Multido Services processes your personal information, we do so on one of the following lawful grounds under POPIA:
Data Sharing
Multido Services does not sell, rent, or share your personal information with anyone for commercial gain. There are, however, situations where sharing your information is necessary to deliver our services or meet a legal obligation:
Cross-Border Transfers
Sometimes delivering our services means your information needs to be stored or processed outside South Africa. When that happens, we make sure the right protections are in place before any transfer takes place. This includes:
- Sending information only to countries that offer an adequate level of data protection under POPIA
- Putting binding agreements in place with receiving parties to ensure they treat your data properly
- Obtaining your explicit consent where the law requires it before transferring your information
Your rights travel with your information — wherever it goes, Multido Services remains responsible for it.
Data Retention
We hold onto your personal information for as long as we genuinely need it — no longer. Retention periods are guided by:
- Legal and regulatory requirements, including any statutory record-keeping rules that apply to us
- The active management of your policy, claim, or account with Multido Services
- Legitimate operational needs, such as audit trails and resolving any outstanding disputes
When the time comes, your information is securely deleted or anonymised. We do not keep data sitting around once it has served its purpose.
Security Measures
We take data security seriously at Multido Services. We have put technical and organisational measures in place to protect your information from unauthorised access, loss, or misuse:
Your Rights Under POPIA
POPIA gives you real, enforceable rights over your personal information. You can exercise any of these by reaching out to our Information Officer directly:
Ask us whether we hold your information and request a copy of it at any time.
Ask us to fix or update anything in your records that is wrong, incomplete, or out of date.
Ask us to delete your information when we no longer have a lawful reason to keep it.
Object to how we are processing your information if you have grounds relating to your specific situation.
Pull back any consent you have given us, at any time, without affecting anything we did before you withdrew it.
Take a complaint directly to the Information Regulator if you feel your POPIA rights have not been respected.
Email: POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
Information Officer
POPIA requires us to appoint an Information Officer who is responsible for how we handle personal data and for making sure we stay compliant. All data-related queries, access requests, and complaints should be directed to this person:
Please send any requests in writing. We will respond within the timeframes POPIA prescribes — and we take that obligation seriously.
Cookies
Our website uses cookies — small files that sit on your device — to make your experience better and to help us understand how people use the site. We use three types:
- Essential Cookies
These keep the site running. Without them, basic features would not work, so they cannot be switched off - Analytics Cookies
These show us things like which pages are most visited, helping us improve the site over time - Preference Cookies
These remember choices you have made so you do not have to set them every time you visit
You can manage or turn off cookies through our cookie banner when you first arrive on the site, or at any point through your browser settings. Just be aware that turning some of them off may affect how certain parts of the site work.
Updates to This Policy
We review this policy from time to time and will update it when our services change, when the law changes, or when we think something can be explained more clearly. When we make changes that matter, we will let you know through our website or by reaching out directly.
The current version will always be live at multido.co.za. Continuing to use Multido Services after an update means you accept the revised policy.
Contact Us
Got a question about this policy or how we handle your information? Reach out — we are happy to help.
We will do our best to sort things out. If you are still not satisfied after contacting us, you have every right to take your complaint to the Information Regulator as outlined in Section 9.